Spot Group reserves the right to change and revise the terms and conditions at any time and at its discretion, without prior notice to users. Spot Group will report these changes by updating the document on this page. Any changes will take effect immediately after the announcement on the website. Thus, while continuing to use the services of the Spot Group, you acknowledge that you are acquainted and agree with the current version.Ask a question
Thank you for visiting https://spotgroup.trade/ (the “Site”). The owner of the site is SPOT GROUP LLC (hereinafter “Spot Group” or “we”).
1. What information do we collect?
1.1. The information provided by you personally in the process of:
- registering the Spot Group account;
- using the Support Service on the site;
- communicating with us via email or otherwise.
The information stored in the client database also often includes such data as: account balance, history of transactions and trades, history of payments, input and withdrawal of funds. Data on transactions are subject to regular monitoring in order to avoid suspicious activity, to protect users from fraud and resolve legal issues.
1.2. Information received automatically. Every time you use Spot Group services, we collect the following information, which may be considered personal information in conjunction with other data:
- technical information, including Internet Protocol (IP), which is used to connect your computer or other devices to the Internet, browser type and version, time zone settings, type and version of browser plug-ins, operating system and platform; and
- information about your visit, including the date and time of your use of the Site, time spent on certain pages, data on the interaction with the Site (such as mouseover and clicks).
2. Why do we collect information?
2.1. To provide services and maintain their quality.
We use the IP address and unique identifiers stored in the cookies (“Cookies”, see article 3) of your device to authenticate you and provide our services. Given our legal obligations and system requirements, we can not provide you with services without certain data, such as unique identifiers, contact information and information about transactions.
2.2. To protect our users.
We use collected technical data to protect our platform against spam, phishing and DDoS attacks. Also, we analyze trading activities in order to detect suspicious behavior and to prevent any possible fraud and loss of user funds.
2.3. To comply with regulatory and legal requirements.
We keep all the data that you provide to Spot Group fully confidential and secure. In some cases, personal information may be required due to government requests or user-generated inquiries. We will not disclose or provide any personal information to third parties without reviewing the request by our legal team beforehand and / or receiving prior consent from the user.
2.4. To control the effectiveness of the site.
We actively collect and analyze data to understand how our services are used. These actions are carried out with the aim of constantly improving the performance of our platform and solving the problems associated with user experience within our system. We constantly monitor the activity of site visitors to find and quickly fix any problems.
2.5. To communicate with you.
We use collected personal information, such as email addresses, to directly interact with users when providing support or informing you about account logins, transactions, and delivering security messages. Without processing your personal information, we will not be able to respond to your requests and questions. All correspondence with users is stored in strict confidentiality.
Also, you agree that Spot Group has the right to provide technical information about users to certain trusted third parties that have undergone a thorough check, such as analytics or search engines.
4. Security and confidentiality.
4.1. Spot Group puts every effort into protecting your personal information. Only those employees of the Company, whose direct responsibilities involve interacting with user information, have access to your data. They undertake to process your data strictly within the instructions provided by us and to strictly observe the confidentiality of user data.
4.2. However, it is impossible to guarantee 100% safety of data transmission over the Internet. Therefore, we ask you to take all necessary precautions to protect your personal information yourself.
4.3. If you suspect that your personal information was compromised (in particular, account and / or password information), please be sure to immediately contact Spot Group customer support.