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Answers to the most frequent questions

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Frequently asked questions

General questions

What is the main business of the company?

Spot Group has been operating on the market since 2017 and the main activity of the company is aimed at maximizing profits in such areas as cryptocurrency, tokens and securities trading.

How does the company make profit?

Investment covers four types of income. Each of them performs its own role: some are able to multiply the invested funds quickly by using high volatility of currencies and multiple currency pairs, while another allows you to maintain a stable profit, being of the least amount of risks among all the others. Basically, a certain balance is formed that provides an indestructible system, even if one of the investment directions loses its effectiveness for a while. This allows to have a stable profit structure and ability to pay high dividends to investors consistently.

Is it safe to cooperate with the company?

The company is absolutely confident in its investment offers. Therefore Spot Group provides insurance of investment risks, which is essentially a voluntary step of the company towards trusting and open relationships with its customers.

Is it safe to use the company’s website?

The Spot Group company website is equipped with a full range of comprehensive database and server protection tools that are able to provide real-time security measures against any malicious programs of any type and any etymology. Moreover, the data and information exchange mode is protected by the most up-to-date data encryption protocol - Green Bar EV SSL.

Registration & investments

How to register an account?

To register an account, just click the link and follow the instructions of the system.

Is it necessary to register within the company?

If you intend to cooperate with us and make a profit – then yes, the registration of your own personal account is required.

Can I open more than one personal accounts?

We do not recommend creating multiple accounts. If such a fact is revealed, the security service of the company can impose sanctions to the user, and even to block all his/her accounts and freeze money on these accounts.

How to delete my account?

This option is not provided due to the technical characteristics of the system.

When will I start obtaining money after registration?

If you have already purchased one of the available packages, you will receive the first profit in a week. If you decided to use our partnership offers, the first income will be available on the balance of your account immediately after a partner invited by you invests in the company and you will acquire any investment portfolio.

What is the minimum investment amount?

The minimum possible amount is 35 USD. The maximum possible value of a single investment is 35840 USD.

What is the profitability of investment?

To find out more about the provided profitability, please visit the "Investments" page.

If I open a deposit in cryptocurrencies, will my investment be converted to USD?

No, it won’t. If you invest using the cryptocurrencies approved for this process by the company, your funds will not be subject to conversion into any other currency. Thus, for example, if you invest in BTC, then all the profit accruals will be received only in BTC.

Which payment processors are allowed for investing within the company?

Currently you can invest using such electronic payment systems as: Perfect Money, Advanced Cash, Payeer, Bitcoin, Litecoin.

Can I invest by using the whole range of the company’s investment offers?

Yes, you can.

Can I invest multiple times into the same investment offer?

Yes, you can.

Can I terminate the current investment offer before its termination date?

No, but you can upgrade your current investment package.

Accruals & withdrawals

How long does it take to process my withdrawal request?

This process can take up to 7 business days.

What is the minimum amount, which can be correctly submitted in a withdrawal request?

For the system could recognize your withdrawal request properly, the minimum amount should not be less than $1. At the same time, please be aware of the fact that our investment project doesn’t have the maximum allowable withdrawal amount.

What kinds of fees are charged by the company for its services or for withdrawals of funds?

We do not charge any fees or any other hidden charges to our customers.

Partnership

What is required in order to obtain the ability to receive referral remunerations?

In order to receive referral remunerations, you just have to register your personal account and purchase one of the investment portfolios. But if you want to get more, you’ll have to fulfill certain conditions of the "Referral Program".

Can I change my upline?

No, you can’t.

Support & technical questions

How can I contact the company’s support service?

Just click “Support” page and write your question to our specialists.

What are the company’s support service working hours?

Please contact us Monday through Friday, 10 a.m. to 5 p.m.

How can I recover the password to my personal account?

To recover the password to access your personal account, please use the "Password Recovery Form" available on the website.

Can I change my payment details or email address after registration of my personal account?

You can’t make all the listed actions by youself. If you need to make changes in your own payment details, or you need to change the email address indicated in the registration form for your personal account, please submit the corresponding request via the technical support contact form.

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